• A diamond engagement ring. Two love hearts.
    A magnificent Proposal.
  • Nothing screams louder or transmits your love to the world altogether
    like a diamond engagement ring. IT says and more.
  • Find your perfect
    engagement ring
  • For a dazzling wedding
  • These earrings are certain to turn heads and capture
    from the room of any woman who wear them.
  • Design with an art deco touch.
    Multi-functional, our Pendants can be worn in
    a variety of ways, allowing creativity in those
    who wear them.
  • These bracelets are sure to make a statement
    daring but also silent.
  • up to - 60%

CUSTOMER SERVICE

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CUSTOMER SERVICE

I wanted to thank you for the efficiency you have shown in sending my order for a diamond ring which arrived on time. However I did not receive the certificate of 

SECURE PAYMENT

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Guarantee - 30 days

Money back guarantee in case of return within 30 days from the date of receipt of the goods.

The whole purpose of the site is to assist you in your choice to achieve a connoisseur's purchase. Your satisfaction must be at the end of this process.

The 30-day warranty gives you a "money-back" guarantee that applies to those who opt for pay-as-you-order. For those who choose payment after presentation, the 30-day guarantee cannot apply, since there is payment only after prior acceptance.

* The 30-day guarantee is more extended in terms of time than the seven-day right of withdrawal provided for by article L. 120-20 of the Consumer Code, which applies as of right, in order to offer you time to think and the preparation time for the return.

The procedure and rules to follow:

1. Notification in writing to Diamant-Anvers.com by email or fax before return.

2. Return to Diamant-Anvers.com no later than 30 calendar days after the date of receipt.

3. You are responsible for the shipping and return insurance costs. We recommend sending by Registered or Declared Post by La Poste:
- Registered shipping with acknowledgment of receipt insurable up to € 450 (level R3 to be specified when sending the package);
- Insurable Declared Value shipment from 450 up to € 5000.
The Declared Value is a secure sending system with indication of the amount of the declared value (= amount of compensation by La Poste in the event of loss) requiring specific packaging having received VD N ° 601 / DAD approval (plastic envelope ) which you can obtain at Diamant-Anvers.com on request, or other local professional.

4. For certified diamonds, the seal must be left intact (= closed). If the seal has been opened, reimbursement will be made after inspection for conformity with the quality sent, and in case of doubt only after re-certification, and after deduction of the re-certification fee. For unsealed diamonds, reimbursement will be made after inspection for compliance with the quality sent.

5. In the event of a return for reasons of non-compliance or justified dissatisfaction, the refund will be 100%.
In case of return for reasons other than non-compliance, for example simply because you have changed your mind, it is your right, shipping costs will be deducted from the refund